Question 1

How are your cakes prepared?

Accepted Answer

Our spectacular cakes are not mass produced in a factory and we do not use preservatives. Instead, we pride ourselves on using the finest ingredients and our own recipes to lovingly prepare freshly baked cakes to order, in small batches, daily. The nature of our craft takes time, care and precision to create cakes that look amazing, taste delicious and will certainly bring the wow factor to any special occasion

Question 2

I’ve ordered a layer cake; can I personalise it by adding a message?

Accepted Answer

Yes, you can. If you’ve ordered a layer cake from us at short notice and don’t have time to place a bespoke order, you can personalise it by adding a message. We offer this on our order page for each layer cake in several formats. Simply select your desired option and add your words (up to 30 characters).

Question 3

How far in advance should I place my cake order?

Accepted Answer

In all instances, it is advisable to give us as much notice as possible, especially when it comes to our bespoke cakes. Depending on your order type, advance notice times will vary but here are our recommendations as a guide:

Cupcake orders (up to 48 units): at least two days in advance of the delivery/collection date.
Cupcake orders (48 + units): at least 5 days in advance of the delivery/collection date.
Layer Cakes from our set range: at least two days in advance of the delivery/collection date.
Corporate orders: depends on size/quantity of order but we suggest at least 5 days in advance of the delivery / collection date.
Bespoke cakes, larger orders including tiered cakes: we recommend giving at least two weeks’ notice or more if possible.
Wedding cakes: to avoid disappointment, please book as far in advance as possible. We recommend at least 6-8 weeks in advance of the special day to ensure we have enough time for the consultation, tasting and planning processes.

Question 4

I have a cake / cupcake emergency and need an order for tomorrow – can you help?

Accepted Answer

We will always try to accommodate last-minute orders whenever we can. If you need to place an urgent cake or cupcake order, please call us on 07944 896 362 and we'll do our very best to help.

Question 5

Do you offer vegan or gluten free cakes?

Accepted Answer

If you have special dietary requirements including vegan, we can discuss your cake needs through our Bespoke by Valencia service. - Please book a consultation and we will contact you to discuss your order in more detail to ensure we meet your expectations.

We currently do not offer vegan cake options on our Fresh to Order cake ranges, however we're working on new recipes with vegan alternatives which we will share with you very soon - watch this space!

Frequently asked questions

How are your cakes prepared?

I’ve ordered a layer cake; can I personalise it by adding a message?

How far in advance should I place my cake order?

I have a cake / cupcake emergency and need an order for tomorrow – can you help?

Do you offer vegan or gluten free cakes?

Telephone: 07944 896 362

Email: anne@valenciacakes.co.uk